Volvo Trucks’ service monitors data from each truck for fault codes triggered when something is amiss with one of the vehicle’s major systems, such as the engine, aftertreatment or transmission. It’s important to keep the truck running to complete their mission – or ensure the least disturbance to the business if something happens on the road.” “One of the reasons customers buy Volvo Trucks is for uptime,” says Conal Deedy, Director of Connected Vehicle Services for Volvo Trucks North America. Today, more than 175,000 trucks are supported with the always-on service that operates 24 hours a day, 365 days a year. Volvo Trucks launched Remote Diagnostics with about 4,000 vehicles in 2012, with Mack Trucks offering a similar service called GuardDog Connect in 2014. Volvo Trucks and Mack Trucks use telematics to deliver unparalleled support services with the purchase of each truck. With these solutions, Volvo Trucks and Mack Trucks can help their customers maximize a vehicle’s time on the road and minimize the costs of service disruptions by servicing connected vehicles more efficiently, accurately and proactively. Volvo Trucks and Mack Trucks, both subsidiaries of the Swedish Manufacturer AB Volvo, have met this challenge with remote diagnostic and preventative maintenance services based on Internet of Things (IoT) technologies with analytics and artificial intelligence (AI) from SAS. The impact on smaller regional owners can be even greater, because they’re less likely than larger operators to have spare vehicles on hand. Operators can be out thousands of dollars a day when a truck with scheduled hauls unexpectedly breaks down.
Unplanned downtime can exact a tremendous toll on any fleet operator and their customers who depend on timely deliveries. From farms and restaurants to retailers and hospitals, nearly every part of the economy relies on the efficient movement of freight to function. Volvo Trucks and Mack Trucks use sensor data and SAS AI solutions to minimize unplanned downtimeĮvery day, millions of trucks transport fuel, produce, electronics and other essentials across highways.
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